New Operating System Installed

Symptoms

  • A "clean" operating system with no user data.

Common Issues

  • A new operating system installation may have overwritten old file system information and may have included a hard drive reformatting.
  • If the hard drive was formatted and installed, the new OS may actually occupy the same general area as old operating system. This can actually benefit the recovery because the actual data may not have been completely overwritten by the new operating system.
  • With Macs, data will be overwritten by choosing "New Installation" instead of "Archive and Install" when installing a new version of OS X.